Dailydoubt Helpdesk

App support, troubleshooting & practical guidance.

Find step-by-step solutions for your daily counter ledger, reports, account setup, and Android app troubleshooting.

Cash Management Guide

How to Reconcile Daily Cash Drawer

Step-by-step formula for physical cash count vs. register collections.

Record-Keeping Guide

Separating Shop & Personal Expenses

Prevent commingling owner draws with deductible shop operating costs.

Financial Reports Guide

How to Review Monthly Expense Reports

Understanding multi-tab Excel sheets, category trends, and net margins.

Self-Help Troubleshooting

Answers to Common App Questions

Before reaching out, check whether these verified solutions address your issue.

Correcting a Past Entry

How do I fix an accidental number entered on a previous day?

Open the app and navigate to Ledger History from the bottom menu. Find and tap on the specific date you need to correct. In the Entry Detail screen, tap the Edit button, modify the collection or expense figures, and tap Save. The daily net balance will recalculate immediately.

Report Downloads & PDFs

Why won't my Excel or PDF report open after exporting?

When generating a report, Dailydoubt saves the exported file directly to your Android device's Downloads folder. Ensure you have granted standard storage/file save permissions when prompted. To view Excel (.xlsx) files, make sure your phone has Google Sheets, Microsoft Excel, or any office viewer installed.

What should I do if the SMS OTP takes longer to arrive?

Ensure you have entered a valid 10-digit Indian mobile number and that your device has active mobile network coverage. If the SMS does not arrive within 60 seconds, tap 'Resend OTP' or use email login if you previously configured an email on your profile.

Changing App Language

How do I switch the app interface to Hindi or Kannada?

You can switch languages anytime without restarting the app. Tap your Profile icon on the top right of the dashboard, select 'Language Settings', and choose between English, हिंदी (Hindi), or ಕನ್ನಡ (Kannada). All menus, forms, and receipt labels will update instantly.

Data Backup & Offline Mode

Can I enter shop collections without an active internet connection?

Yes. Dailydoubt saves your daily entries to local offline storage on your phone first so counter service is never interrupted. Once your phone connects to Wi-Fi or cellular data, records sync securely with cloud servers protected by PostgreSQL Row Level Security (RLS).

Account & Profile Deletion

How can I permanently delete my business data?

We respect your data sovereignty. You can delete your account and all associated ledger entries directly within the app: go to Profile > Account Settings > Delete Account. This immediately and irreversibly purges your data from our database.

Need Personalized Technical Help?

Our product team is here to support Indian shopkeepers and retail merchants. To help us diagnose your problem quickly, please review the checklist below.

What to Include in Your Support Request

App Version: Check the bottom of the Profile screen (e.g. Current version 1.0.1).
Device Information: Your phone brand and Android OS version (e.g. Redmi Note 12, Android 13).
Specific Action: Exactly what you clicked or attempted (e.g. “Tapped Export Excel on the Reports screen”).
Error Message: The exact wording of any notification or error popup on the screen.

Direct Support Mailbox

You can also email your screenshots directly to our support inbox:

support.dailydoubt@gmail.com

Read Complete FAQs